Home Net Games
Support & Contact

Home Net Games support

Select a game that you require assisance with

Warplanes: WW2 Dogfight The Pirate: Caribbean Hunt Warplanes: Air Corp (VR) Warplanes: Battles over Pacific (VR) Warplanes: WW1 Fighters (VR) Warplanes: Online Combat Warplanes: WW1 Sky Aces The Pirate: Plague of the Dead Hex Commander: Fantasy Heroes Shogun's Empire: Hex Commander Space Commander: War and Trade Zombie Defense

Select a platform associated with the issue

Warplanes: WW2 Dogfight

Google Play (Android)

App Store (iOS)

Mac App Store (macOS)

The Pirate: Caribbean Hunt

Google Play (Android)

App Store (iOS)

Mac App Store (macOS)

Warplanes: Air Corp (VR)

App Lab (Quest 3)

App Lab (Quest 2)

Steam

Warplanes: Battles over Pacific (VR)

Meta Quest Store
(Quest 3)

Meta Quest Store
(Quest 2)

Meta Quest Store
(Quest 1 gen)

Meta Quest Store
(Rift)

Steam

VIVEPORT

Warplanes: WW1 Fighters (VR)

Meta Quest Store
(Quest 3)

Meta Quest Store
(Quest 2)

Meta Quest Store
(Quest 1 gen)

Meta Quest Store
(Rift)

Warplanes: Online Combat

Google Play (Android)

App Store (iOS)

Warplanes: WW1 Sky Aces

Google Play (Android)

App Store (iOS)

Mac App Store (macOS)

The Pirate: Plague of the Dead

Google Play (Android)

App Store (iOS)

Mac App Store (macOS)

Hex Commander: Fantasy Heroes

Google Play (Android)

App Store (iOS)

Mac App Store (macOS)

Shogun's Empire: Hex Commander

Google Play (Android)

App Store (iOS)

Mac App Store (macOS)

Space Commander: War and Trade

Google Play (Android)

App Store (iOS)

Mac App Store (macOS)

Zombie Defense

Google Play (Android)

App Store (iOS)

Mac App Store (macOS)

We highly encourage you to check out our manuals and guides for basic information and helpful tips for our games and HNG Cloud Save:

Issues with Multiplayer / Co-Op / Parties
HNG Cloud Save – how to redeem a promo code?
What is Home Net Games Cloud Save?
The Pirate: Caribbean Hunt – FAQ and Guide
The Pirate: Caribbean Hunt – Basic Manual
Zombie Defense – Manual and Guide
Zombie Defense – Squad Members
Shogun's Empire: Hex Commander – Beginner’s Guide
Space Commander: War and Trade – FAQ and Tips
Does the game support HOTAS?
Does the game offer telemetry support?
Warplanes: WW1 Fighters from itch.io on Meta Quest – how to install via SideQuest
Warplanes: Battles over Pacific – How to complete Prologue and tutorials?
Does the game support HOTAS?
Does the game offer telemetry support?
Warplanes: Battles over Pacific - How to increase Squadron size?
Does the game support HOTAS?

Would you like to contact Support Specialist? Please specify the nature of the problem:

It's an issue with a purchase or in-app purchase
It's a bug and/or error report
It's a suggestion
I'd like to remove Cloud Save account
None from the above

Just fill in the rest of the following contact form. We will do our best to help you and solve the issue as soon as possible. Please bear in mind that our response time depends on several things, e.g. number of reports or complexity of the issue. We are grateful for all of your propositions and suggestions concerning the games from our studio, as well as issue reports you send us.

Select game (required)

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Your Cloud Save e-mail (optional)

We heartily encourage you to create a free cloud account, enabling you to benefit from cross-platform save options and more efficient tech support. More information on our Home Net Games cloud service can be found here.

Your message

HNG Cloud Account removal request

You are about to request your Cloud Save account removal. This operation is IRREVERSIBLE, all data will be deleted, including save game backup, multiplayer scores and multiplayer experience points. If you used the same account in our other games, their data will be deleted too. If you just want to reset the game save, you can do it the game settings.

You can also carry out this process from within the game, just check the gear icon in the Cloud Save section, accessible from the main menu - which is a necessity if you were using our Cloud with the "Login using Meta account" (one-click login) option.

Concerning business and PR-related matters, please contact us at address